If you are using a browser, please select the EZWebCon.htm file in the current directory to be redirected to the FAQ area of our website where you can download the appropriate EZWebCon for your product. If you are using a non-browser based ftp client, please see the following instructions: 1. For the SCS products or devices running firmware versions v3.6/8 or higher, you must use version v3.0/4 of EZWebCon. This version can be found at ftp.lantronix.com/pub/scs_ezwebcon. 2. For devices running firmware versions lower than v3.6/8, you must use version v2.0/1 of EZWebCon. This is located at ftp.lantronix.com/pub/utilities To determine which version of firmware your Lantronix device has, use this procedure: 1. Telnet to your Lantronix device, login and type SET PRIV (default password is SYSTEM) 2. Type SHOW VER and hit enter The firmware version will be displayed in the Telnet Session. Lantronix provides Technical Support for installation, configuration,troubleshooting and problem resolution of Lantronix products. This support is available to all customers via phone, email, fax, and the web. Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday excluding holidays. We can be reached at: (800) 422-7044 Domestic (949) 453-7198 International (949) 450-7226 Fax We maintain hundreds of FAQ's, product manuals, and software upgrades on our website. We also provide 2 hour response guarantees from qualified support engineers to questions received from our website between 7:00AM - 5:00PM Pacific Time. Our web support system provides you with a history of your questions and responses and the option to be automatically notified with updates to FAQ's of your choice. Our website url is: http://www.lantronix.com/cgi-bin/ltxfaq.cfg/php/enduser/home.php